This message was edited on
September 17, 2008 at
12:08:41 PM by Dogwater
David,
(I had originally planned on just emailing this to you but I
figured it might be beneficial for everyone to read.)
I’m sorry to hear about your son.
This WILL be a LONG post so I hope you have time to read it
all. I’m not trying to tell you how to run things and I hope you will take some
of these things into consideration as I have given it a lot of thought and have
spent a considerable amount of time writing this. Ha ha.
While I don't know all the details, I understand your
frustration with the situation at hand with the OklahomaTidbits message boards.
However, whether you realize it or not what you have going is GREAT and I hope
that you reconsider your decision to go to a strict moderation policy.
I can certainly understand how frustrating it must be to
receive letters from people saying they will no longer frequent your message
board because of XYZ. Just try to remember though... you CAN'T please
everybody. You'll go crazy trying. For every person that threatens to leave if
you don't change things... I guarantee that there is at least one... maybe even
two or three who will leave if you DO change things. I speak from experience
which I will share later in the email. Try to remember WHY people come to YOUR
message board.
I have a couple of questions for you. What is Oklahoma
Tidbits? I believe Oklahoma Tidbits is a place where people gather for regional
news and results. Why do people come to your message board? People come to your
message board for news, results, technical advice, AND SOCIAL purposes. If they
just want the news or results there is no need for the message board. If they
need technical advice... there are a LOT of
other message boards with larger member counts that can fulfill this purpose.
One of the things that is great about the OklahomaTidbits' message board is the
fact that people can gather to discuss ideas and express opinions that are
local in nature. That in my opinion is WHY people come to your message boards.
I'm not really into the Eastern religions... but I believe the
concept of the Yin and the Yang rings true when it comes to anything social.
There is a light and a dark side to all things that are social in nature. You
have the positive.. and you have the negative. You can't get rid of one and
expect the other to survive.
Here is why the negative on your message board is not
necessarily a bad thing.
As you know Americans don't like being told what they can
and cannot say. We believe in the Freedom of Speech. Now as you can imagine The
U.S. Supreme Court has dealt with the Freedom of Speech issue... over, and
over, and OVER again. One of the concepts that have arisen out of these cases
is "The Marketplace of Ideas." This theory states that the truth
arises out of the competition of ideas in an open market. So ideas are just
like products in the marketplace... the good ones will sell... and the bad
ones... well they won't. Message boards are a social marketplace.
So sure, people may be "bashing" drivers, and
other tracks... but its survival of the fittest as far as these ideas... and
opinions go. Just because someone says something doesn't make it true and the
truth will almost always ring true.
Another thing to consider is... people are drawn to
conflict. It’s not a pretty side of human nature... but its there. It’s why the
gladiatorial games were so popular... it why people all run to watch a fight...
heck it’s why Simon is on American Idol... (no I don't watch that show. Ha ha.)
People enjoy drama... they enjoy conflict... most of us just don't enjoy it
when it is happening to us. The truth of the matter is... conflict and drama
ATTRACTS people.
I don't have to tell you that when there is a GOOD rivalry
going on between two drivers... and the people know about it, it’s good for the
crowd! The same is true for your website and message board! Look at which
threads have the most posts... look at which ones have the most views. They
usually have a conflict going on within.
If you're afraid of legal actions... don't be. While I’m not
a law expert and don’t claim to be; I took a class last semester over Media
Law. In this class we went over many court cases that had to do with the media.
We spent several weeks just going over slander and libel. Now you may or may
not know that newspapers can be held liable for libel; this includes publishing
an article, editorial, or even a reader's letter that is false and defamatory.
Because of this newspapers have to be careful of what they publish, and always
must check their facts. Even a correction published at a later date will not
completely absolve the newspaper of its liability.
However, according to a couple of court cases (I can look
them up for you if you'd wish) message board owners are NOT held liable for
libel or slanderous posting of the boards users. So... if you're ever afraid of
legal action because of something that a poster has posted... DON'T be. Now if
YOU post something... that's a different story... but as far as your posters
go... you cannot be held liable for their comments. The courts have your back
on this. Ha ha.
Now I know the issue is complicated by the fact that you
have tracks and services that advertise on your site. I'm sure you feel
pressure when one of these advertisers are being "bashed." Don't be.
You're NOT responsible for your poster's words or actions. If an advertiser is
upset with something that is posted, tell them to take it up with the poster.
If you didn't post it... you are NOT responsible. You own the website you ARE
responsible for the CONTENT of it... however, you are NOT responsible for what
people post on your message board.
These "conflicts" not only bring hits to site
which equals views of your ads... but it’s also publicity. Ever heard the
saying... there is no such thing as bad press? For the most part this saying is
true... the only time its not is when the statements in the press ARE true.
That's bad press. As for the other stuff... well, just remember the marketplace
of ideas. The truth will rise to the top and opinion… they are just that
opinions.
Now, I want to share with you a few things that I have seen
happen with other message boards in the past, which have gone through similar
problems. Trust me; EVERY message board has these problems.
Over the years I have frequented several message boards. One
of the first ones I frequented was a NATIONAL message board for Camaro and
Firebird owners (ThirdGen.org). This message board had a LOT
of posters and even more lurkers. After a while there was a division over how
the message board should be used. Half of the people thought that the message
board should ONLY be used for technical topics that have to do with Camaro and
Firebirds and were getting upset and complaining about those who used the board
for other purposes. The other half felt that the boards should be used for both
social AND technical topics. The message board users fought over this for a
while and came to no resolution. The technical half kept complaining
threatening to leave, and eventually, the message board announced that they
would only allow discussion over technical issues and went to a strict
moderating policy. This upset the half that thought the board should be used
for BOTH social and technical topics... so guess what? THEY left. They split
off and formed a new message board (3rdGen.org). A third went to the technical
board and only posted there, a third went to the social board and only posted
there, and a third jumped between the two boards. The online community survived
and both message boards still thrive today... but in my opinion the online
community is poorer for the split.
Another experience I had was with a LOCAL Camaro and
Firebird club. AGAIN, similar issues popped up and, AGAIN, the eventual
decision made was that the board would go to a strict moderating policy. This
killed the message board... and in my opinion this policy helped to lead a
decline in the club membership. Those who were there for the social aspects
left the message boards and it and the club dried up. Last I checked they are
both shadows of their former selves.
Why did one community dry up... and the other survive the
split? I think it has to do with two factors.
1.) The size and geological demographics of the two boards.
The Camaro and Firebird board, was a national board. It had posters from all
over the United States
and was quite sizable. While the club message board was regional and thus
smaller in nature. Because of this the split impacted the regional board much
harder.
2.) The reason for the two boards. People came to the
national board for BOTH social and technical discussion. However, while there
were people who came to the regional board for techincal discussion... most
were there for the social aspects. Thus, going to a strict moderating policy
and policing peoples comments and opinions, killed the social nature of the board
and many people left.
Another example is the Whowon.com / ElbowsUp.com split. I
don’t know all the details this but I know a lot of the ElbowsUp.com posters
use to post on WhoWon.com and now rarely do.
In short, my opinion is that there is a time and a place for
moderation of a message board, such as if people are telling lies or using
language that isn’t proper, but censoring opinions or topics is not one them.
People are responsible for their own words and actions. There is no need to
carry that burden on your shoulders. You have enough going on in your life.
In the end the decision is yours and I’m not trying to tell
you what to do with your message board, but please take these things into
consideration and please remember WHY people come to the OklahomaTidbits
message board.
Wow! This post has been epic but I felt it all needed to be
said.
I like dirt!
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