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Forum: HoseHeads Sprint Car General Forum (go)
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Topic: DirtVision fast pass Email this topic to a friend | Subscribe to this TopicReport this Topic to Moderator
Page 2 of 2   of  38 replies
NeverWasRcr
November 14, 2019 at 12:42:42 PM
Joined: 11/23/2016
Posts: 30
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shame on them for buying equipment, maintaining a website capable of streaming LIVE video, and hiring a full staff travelling 1/2 of them across country 10 months out of the year, all for the price of one WOO ticket per month. AND THEN having the audacity to charge you for it. 

I bet you all still pay for cable.

 

 



SprintFan16
MyWebsite
November 14, 2019 at 01:11:19 PM
Joined: 05/03/2007
Posts: 1612
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Reply to:
Posted By: NeverWasRcr on November 14 2019 at 12:42:42 PM

shame on them for buying equipment, maintaining a website capable of streaming LIVE video, and hiring a full staff travelling 1/2 of them across country 10 months out of the year, all for the price of one WOO ticket per month. AND THEN having the audacity to charge you for it. 

I bet you all still pay for cable.

 

 



You mean like I've done for two years? Way to miss the point, sparky.



JanetH
November 14, 2019 at 03:53:07 PM
Joined: 12/12/2004
Posts: 65
Reply

Watch a ton of good races year round for the price of two rear sprint tires...I'm in!

Thought I would put a different side on the negative Nancy's here.  I realize things change and most people don't like change.  Cancel your subscription as suggested and re-up if and when you care to.  There is no need to fire up the torches and get the villagers riled up. Dirtvision has been a treat for all of us unable to travel far and wide across the Country.

PS. MSPN, how the heck have you been?

 

Janet

 

 




SprintFan16
MyWebsite
November 14, 2019 at 04:04:37 PM
Joined: 05/03/2007
Posts: 1612
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It really isn't about the cost - I'm fairly certain that's gone. It's about shady and potentially illicit business practices.

Have a feeling this could be the start of a trend - every Bobby Business nowadays feels that perpetual growth is a necessity and shit like this gets pulled to continue it. They're shaping this as some kind of value-add and it's not at all.

Wonder if they're doing the same to the late model Fast Pass people. That would be fun to watch.



JanetH
November 14, 2019 at 04:23:40 PM
Joined: 12/12/2004
Posts: 65
Reply

I guess this is probably my first full year using Dirtvision, so I am not privy to the past years.  I assumed from the get go that it would be year round with replays available.  Getting Australia races and being able to listen to the smooth stylings of Wade is a bonus.

Without beating the drum too much, we are very, very lucky to have this option to watch live races.  I understand if people think there is something fishy if the policy was changed without fanfare and slipped in on an email.

 



Mr Nielsen
November 15, 2019 at 11:50:37 AM
Joined: 11/15/2019
Posts: 2
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I think you have to keep something in mind.  Bascially you're paying an extra $80 for the service as you are paying for December and January (with no WoO).  For me, if I'm "donating" (I know we can watch Austrailia)  money to a cause, I'll glady give it to Dirtvision to help keep them in business because their product is top notch.  Yes, $80 is still $80, but the service they provide for the rest of the season is well worth it in my opinion.  




StanM
MyResults MyPressRelease
November 15, 2019 at 12:42:30 PM
Joined: 11/07/2006
Posts: 5548
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Reply to:
Posted By: Stroker_Race on November 14 2019 at 11:41:14 AM

Yea, right.  See ya next year.

With what I am reading, you would think it was the end of the world.  Take 10-20 seconds and cancel if you don't want to see the stuff from down under.  Then take another 10-20 seconds to sign up again in February.  It's not that big of a deal.  It's not like the sky is falling.  



I think what they're saying is that the were not aware of the Australian races and thought dirtvision would handle the memberships the same way as they did in the past.  If they're past their renewal date their cards have already been charged so they'd have to plead their case to DV.  I caught the change about a week ago and that prevented me from subscribing for only the two Charlotte races. 

Nobody is whining here, they assumed things were unchanged and allowed auto renewal when they would not have done that if they were aware of the added races with the funky scheduling that nobody in the US will stay up all night and watch.


Stan Meissner

StanM
MyResults MyPressRelease
November 15, 2019 at 12:46:39 PM
Joined: 11/07/2006
Posts: 5548
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Reply to:
Posted By: Mr Nielsen on November 15 2019 at 11:50:37 AM

I think you have to keep something in mind.  Bascially you're paying an extra $80 for the service as you are paying for December and January (with no WoO).  For me, if I'm "donating" (I know we can watch Austrailia)  money to a cause, I'll glady give it to Dirtvision to help keep them in business because their product is top notch.  Yes, $80 is still $80, but the service they provide for the rest of the season is well worth it in my opinion.  



Yeah, I kind of like McDonalds breakfast, they do a great job.  I stopped and dropped off a $20 in appreciation this morning which is pretty much the equivalent of what you're saying.  Yeah, they do a good job but they're not a charity.


Stan Meissner

Mr Nielsen
November 15, 2019 at 12:56:46 PM
Joined: 11/15/2019
Posts: 2
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Reply to:
Posted By: StanM on November 15 2019 at 12:46:39 PM

Yeah, I kind of like McDonalds breakfast, they do a great job.  I stopped and dropped off a $20 in appreciation this morning which is pretty much the equivalent of what you're saying.  Yeah, they do a good job but they're not a charity.



Stan I understand your point but Dirtvision says you can cancel for two months so I guess I don't know why it's really an issue.  I may or may not tune in to Austrailia this winter but like I said, I'm fine paying the extra so I can get the service the rest of the season.

The other option would be for Dirtvision to raise the monthly Fast Pass to cover that stuff....which I'm glad they don't do because at least this way gives a consumer the ability to opt out.

Again, I think they should have probably promoted it better as far as being charged in December and January, but it's a consumer's responsiblity to keep up with that as well.  

At the end of the day, a person can opt out and then rejoin again.  In my book, that's good enough.

 

 




MRZERO
November 15, 2019 at 02:14:32 PM
Joined: 09/21/2005
Posts: 461
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Reply to:
Posted By: MRZERO on November 13 2019 at 03:18:03 PM

I just sent an email to dirtvision to cancel, I'll start back up in Feb.



I received a response the same day saying the subscription would be ended Nov. 17



MSPN
November 15, 2019 at 02:19:34 PM
Joined: 11/23/2004
Posts: 3943
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This message was edited on November 15, 2019 at 02:22:15 PM by MSPN
Reply to:
Posted By: JanetH on November 14 2019 at 03:53:07 PM

Watch a ton of good races year round for the price of two rear sprint tires...I'm in!

Thought I would put a different side on the negative Nancy's here.  I realize things change and most people don't like change.  Cancel your subscription as suggested and re-up if and when you care to.  There is no need to fire up the torches and get the villagers riled up. Dirtvision has been a treat for all of us unable to travel far and wide across the Country.

PS. MSPN, how the heck have you been?

 

Janet

 

 



Janet, Janet, Janet how in the health are you, been way too long my friend.  Your involvment in this sport dwarfs all the people added together in this thread I would wager.  Your views and opinions come from a knowledge in this sport that few others can match in this Forum, all the very best from a chilly Canada these days.

For those folks that are aware of the Allen Iverson rant about 'practice' sub out that word and use $39, seriously it's $39.  The fact you get between 6 and 10 races a month approximately for that $39, during race season is the best bargain in Sprint Car Racing, heck it is cheap by any comparison.  As I said in my earlier thread, Aussie racing is unique in many ways and the Christmas season alone is worh the two months extra.  Large car counts, great tracks, some visiting Yanks and Wade Aunger in the broadcasting booth.  Win, Win, Win and a big WIN.  The two winters I spent touring around 'Down Under' are likely my two favorite winters of all-time.  Try it you just might like it, Take It Easy....



RodinCanada
MyWebsite
November 15, 2019 at 05:14:15 PM
Joined: 07/24/2016
Posts: 1720
Reply

But to be honest 2 winter in Australia have to be better than 2 in Canada even without sprint cars.


Even though I may not know you, I 
care what most of you think!


chuck80
November 15, 2019 at 07:16:49 PM
Joined: 09/18/2015
Posts: 17
Reply
Reply to:
Posted By: NeverWasRcr on November 14 2019 at 12:42:42 PM

shame on them for buying equipment, maintaining a website capable of streaming LIVE video, and hiring a full staff travelling 1/2 of them across country 10 months out of the year, all for the price of one WOO ticket per month. AND THEN having the audacity to charge you for it. 

I bet you all still pay for cable.

 

 



I agree with you. If people are that cheap after what Dirtvision pays to put these live races on all summer. Let them go.

I will be paying the $78.00 for Dec and Jan. It doesn't bother me none. I consider the 78.00  a tip to Dirtvision for giving 

me live races all spring and summer long. I've saved alot more money watching PPV then the 78.00 I'm going to pay for watching in Dec and Jan if I want to. 



chuck80
November 15, 2019 at 07:19:53 PM
Joined: 09/18/2015
Posts: 17
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Reply to:
Posted By: StanM on November 15 2019 at 12:42:30 PM

I think what they're saying is that the were not aware of the Australian races and thought dirtvision would handle the memberships the same way as they did in the past.  If they're past their renewal date their cards have already been charged so they'd have to plead their case to DV.  I caught the change about a week ago and that prevented me from subscribing for only the two Charlotte races. 

Nobody is whining here, they assumed things were unchanged and allowed auto renewal when they would not have done that if they were aware of the added races with the funky scheduling that nobody in the US will stay up all night and watch.



Nobody is whining here !!!!!!!!!   To me it looks like 95% of the people on here are whining. 

 



Nick14
November 15, 2019 at 09:02:22 PM
Joined: 06/04/2012
Posts: 1734
Reply

I really don't get what all the fuss is about. This isn't like people are being massacred here or losing their life savings taken in a ponzai scheme. Last year I emailed dirtvision on whether I needed to cancel in order to not be charged. Typically if I pay a monthly fee, I automatically think it will continue until cancellation, much like my speed51 subscription.

This year I had planned on the same until I read this. If I can watch Australia races live then I will a few times. If others don't, just cancel. Just depriving yourself out of a good live racing package out of protest & principle is kinda crazy to me but that's just me. Not like there are other options to watch the Outlaws, and my preference is Dirtvision over speed shift. 




SprintFan16
MyWebsite
November 16, 2019 at 03:35:42 PM
Joined: 05/03/2007
Posts: 1612
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Reply to:
Posted By: Nick14 on November 15 2019 at 09:02:22 PM

I really don't get what all the fuss is about. This isn't like people are being massacred here or losing their life savings taken in a ponzai scheme. Last year I emailed dirtvision on whether I needed to cancel in order to not be charged. Typically if I pay a monthly fee, I automatically think it will continue until cancellation, much like my speed51 subscription.

This year I had planned on the same until I read this. If I can watch Australia races live then I will a few times. If others don't, just cancel. Just depriving yourself out of a good live racing package out of protest & principle is kinda crazy to me but that's just me. Not like there are other options to watch the Outlaws, and my preference is Dirtvision over speed shift. 



I mean, you can make assumptions all you want, or you can actually read what you sign up for and then apparently make a "fuss" when those terms aren't followed. 

I have no problems with DirtVision outside of this - think it's a fantastic service and a great value. But I don't think it's asking too much for them to follow the terms they originally set.



racefanigan
November 18, 2019 at 08:53:16 AM
Joined: 07/31/2007
Posts: 230
Reply
This message was edited on November 18, 2019 at 08:56:22 AM by racefanigan

For those of you who pay so much attention to what DirtVision says, you would notice that there is an ENTIRE EMAIL from October 24th that solely talks about the racing from Perth being aired on DV and that your fast pass subscription will be renewed every 4 weeks through the offseason. I did not think it was hidden at all, its not like most companies where they will make the font 6 sizes smaller and a color just dark enough from the backround to barely be seen. It is in the body of their main article. 

Per the Terms and conditions posted on the DirtVision website - "By accessing or using DIRTvision.com, you agree to the terms. The terms are meant to protect all of our website visitors and your use of this website signifies your agreement with these terms. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THIS WEBSITE. World Racing Group reserves the right, in its sole discretion, to modify, alter or otherwise update these terms at any time. Such modifications shall be effective immediately upon posting. By using DIRTvision.com after we have posted notice of such modifications, alterations or updates you agree to be bound by such revised terms."
 

They then go on to explain that you will be billed every 28 days consecutively until you request a cancellation, and said request must be made 48 hours prior to your next billing date to not be billed. Since everyone is making a stink about them "Following their terms", you're forgetting that you agreed that they would be able to change their terms at any time by signing up in the first place. The point is, the terms were changed, as is their right to do so, and an email was sent out on the 24th explaining the change by talking about the Australian races, and the billing information was also listed in that email. If that information was missed by anyone, that is not a DV problem.



StanM
MyResults MyPressRelease
November 18, 2019 at 11:20:48 AM
Joined: 11/07/2006
Posts: 5548
Reply
This message was edited on November 18, 2019 at 11:24:09 AM by StanM
Reply to:
Posted By: Mr Nielsen on November 15 2019 at 12:56:46 PM

Stan I understand your point but Dirtvision says you can cancel for two months so I guess I don't know why it's really an issue.  I may or may not tune in to Austrailia this winter but like I said, I'm fine paying the extra so I can get the service the rest of the season.

The other option would be for Dirtvision to raise the monthly Fast Pass to cover that stuff....which I'm glad they don't do because at least this way gives a consumer the ability to opt out.

Again, I think they should have probably promoted it better as far as being charged in December and January, but it's a consumer's responsiblity to keep up with that as well.  

At the end of the day, a person can opt out and then rejoin again.  In my book, that's good enough.

 

 



As I mentioned, I was thinking about getting the World Finals but pretty much accidently sumbled on the information about Fast Pass continuing with a series of Australian races.  When I saw the Australian first problem, it does not appear to be the series that our home town transplant Brooke Tatnell will be following and secondly, I knew from past experience following real time text results that Features lined up around the time I used to have to leave for work before I retired.  Consequently, I have no personal interest other than that I sometimes will get Dirtvision during their mid summer upper Midwest swing.

Nevertheless, though $39 is a great value the way I look at it they provide a service and when I subscribe I'm paying for a 30 day pass.  If that 30 day pass only allows me to watch replays of races that take place in the wee hours then I've got some decisions to make going forward.  Not everyone is in a position to arbitrarily throw their money away for nothing and me being retired on a fixed income and not studying email press releases in great detail could have easily been among the disgruntled.  

My opinion is that a business is a business and I don't give them a pass on customer service just because they're affiliated with racing.  To the contrary, I watch them closer because they're typically small companies playing to a niche audience that is sometimes willing to put up with things I wouldn't "for the love of the sport".  I've only got so much money to throw at racing so I watch it pretty closely and feel no shame for doing so.


Stan Meissner


StanM
MyResults MyPressRelease
November 18, 2019 at 11:22:19 AM
Joined: 11/07/2006
Posts: 5548
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Reply to:
Posted By: chuck80 on November 15 2019 at 07:19:53 PM

Nobody is whining here !!!!!!!!!   To me it looks like 95% of the people on here are whining. 

 



I can't stay up as late as you Chuck.  I don't know if you noticed but I'm old.  wink


Stan Meissner



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